COVID-19 FAQs

Local State of Emergency

Why did the City of Altamonte Springs declare a Local State of Emergency?

Declaring a Local State of Emergency is a normal part of the disaster response process. It allows the City the ability to leverage State and Federal assistance if needed. There is no reason to panic, but we urge our residents to follow the recommendations provided by the Centers for Disease Control and Prevention, Seminole County Emergency Management, the Florida Department of Health and Governor DeSantis’ Office. It takes all of us working together to slow the spread of COVID-19.

Are face coverings required?

Per Seminole County Executive Order 2020-030, face coverings are to be worn by every person working, living, visiting or doing business in Seminole County while at places of assembly, businesses and other places open to the public.

What are the minimum standards for businesses and places of assembly?

All places of assembly, businesses and other places open to the public in Seminole County shall follow these conditions, unless precluded by any order issued by the Governor for the State of Florida or if social distancing would preclude the provision of service to a customer, such as in a hair salon, nail salon or other similar personal services:

  • All persons, employees, patrons and participants must practice physical distancing by staying at least six (6) feet apart (hereinafter “social distancing”);
  • Meetings, workshops, training programs and other modes of assembly must ensure appropriate social distancing; and
  • Checkout points and staging areas, including storefronts, must be monitored for social distancing requirements by means of marking floors or similar actions to maintain social distancing between patrons and employees.

Businesses that provide services requiring employees and patrons to be within six (6) feet of one another, such as hair or nail salons, are subject to all other provisions of this Order.

City Services

Are City offices open?

The City Hall Complex and City Clerk buildings are open to the public from 7:30 a.m. to 4:30 p.m. The Westmonte Recreation Center is open from 8 a.m. to 5 p.m. Face coverings are required inside all City facilities and buildings.

COPS Center fingerprinting services are available from 10 a.m. to 1 p.m. Monday through Saturday by appointment only. Walk-ins are not accepted. Visit the COPS webpage for more information.

Are COVID-19 vaccines available in Seminole County?

Seminole County received COVID-19 vaccines and has begun the distribution process. For more information on eligibility or how to make online appointments, visit www.PrepareSeminole.org.

Why is the City testing wastewater for COVID-19?

In recent months, the City developed and deployed a wastewater testing model which counts the number of people who have COVID-19 inside of the City’s two-county sewer service area. This model can more accurately predict local surges as much as seven days in advance, regardless of symptomatic or asymptomatic residents who have or have not been tested.

Knowing how many people are sick and have not been tested is crucial to preparedness. Using innovative technology to gather this information allows the City to better allocate community resources and inform hospitals. The City is sharing this model and helping other cities understand the spread of the virus in their communities.

It is important to note that the City’s disinfection process kills COVID-19 immediately. As a result, there is no coronavirus in reclaimed water which remains safe to use as instructed.

How will COVID-19 affect my utility bill?

Disconnections for nonpayment remain suspended at this time for Altamonte Springs utility customers. For more information, visit the Utility Billing webpage.

How will the City conduct public meetings?

Order Per the City’s Local State of Emergency Executive Order 2020-01-E30, City Commission meetings have returned to an in-person format. The next City Commission meeting is March 2, 2021 at 7 p.m. and will also broadcast on Spectrum’s channel 489 with a sign language interpreter for ADA compliance.

Will COVID-19 impact my trash collection days?

Trash collection days are not impacted and will continue as normal. Please remember that trash and recyclables must be placed curbside by 7 a.m. on your scheduled collection days.

Is the City Library open?

The City Library is open Monday to Thursday from 10 a.m. to 7 p.m. and Friday to Saturday from 10 a.m. to 4 p.m. The Library is offering English as a Second Language classes and Children’s Story Time programs. Registration is required. For more details, visit the Library webpage.

Are City parks open?

City parks are open for public use. Park visitors are required to follow appropriate social distancing, face covering and safety protocols.

  • Basketball and racquetball courts are available for play with capacity limits.
  • All playgrounds and pavilions are open. Reservations are not accepted at this time.

Are City outdoor and therapeutic pools open?

The City outdoor pool is open for members with an aquatic activities pass. The therapeutic pool remains closed at this time.

Altamonte Springs Recreation Activities

Is the City still offering aquatic activities?

The City outdoor pool is open for patrons with annual and seasonal memberships which include access to water fitness classes, lap swim and open swim.

The T-Pool will re-open in March offering three-month sessions. For your maximum benefit, they follow a Monday/Wednesday or Tuesday/Thursday schedule. All classes run for 40 minutes and are limited to nine participants. Cost is $25 for City residents and $50 for non-residents per three-month session. An Altamonte Springs Physician Consent form must be signed by your doctor (M.D. or D.O. only) prior to using the pool.

Are all senior, youth and special needs programs canceled?

The outdoor pool at the Westmonte Recreation Center is open for patrons who purchase a seasonal or annual membership. Once a membership has been purchased, online reservations are required to participate in all activities. Day-of activity and walk-up reservations are subject to availability. Members can reserve up to three sessions of each activity per week. Online registration for Session 2 is now open.

The City will resume swim lessons at the Westmonte Recreation Center on March 1. Group and one-on-one swim lessons, provided by Patriot Aquatics, are available year-round and are structured around age and skill proficiency. Registration is required and is now open.

 Visit the recreation registration page to sign up.

Note: Special needs programs are suspended until further notice.

More Information

Last updated 2/19/2021